Shipment processing time-

All orders are processed within three to five business days. Orders are not shipped or delivered on weekends or holidays. 

In the event we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates-

Shipping charges for your order will be calculated and displayed at checkout. All shipping charges are calculated through USPS. You can view their website at https://www.usps.com to find the current pricing for your address.. Delivery delays can occasionally occur.

Shipment confirmation & Order tracking-
You will receive a Shipment Confirmation email once your order has shipped containing your tracking numbers.  The tracking number will be active in approximately twenty-four hours.
 
Damaged Product-

In the event your order has arrived damaged, please contact us at info@coastalchaoscandleco.com with the following information.
*Your order numbers
*Photos of the damaged items
*Photos of the packaging it arrived in with the shipping label visible.

Any damages must be reported within seven days of your shipment being received for credit or refund to be considered.

Package has not arrived-

If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons.
Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting customer service.
Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address.

International Shipping Policy

We currently ship to the United States and Canada. 

Customs, Duties and Taxes

Coastal Chaos Candle Co.  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).