Returns/Exchanges.

Please read the information below and contact us at info@coastalchaoscandleco.com for next steps.
To be eligible for an exchange or refund your item(s) must meet the following criteria.

*Be in re-sellable condition
*Pumps on room sprays have not been used

Costs incurred to ship products back to us are the responsibility of the customer. Please ensure products are well protected inside the box when returning items. We are not responsible if items are returned to us damaged and cannot issue a credit or refund for damaged returns. Please be sure to get a tracking # for your return, we are not responsible for lost packages.

Once we receive your product(s) and confirm they are in re-sellable condition, we will issue you a credit, exchange, or refund for the product total (shipping costs are non-refundable).
To complete any return or exchange, we require proof of purchase within the last 30 days.

The following are exempt from being returned or exchanged. 
*Any product that has been used or not in original packaging.
*Candles that have been lit.
*Custom items. This includes Dough Bowls and any other custom vessel
*Sale Items

Damaged Product-

In the event your order has arrived damaged, please contact us at info@coastalchasocandleco.com with the following information.
*Your order number
*Photos of the damaged items
*Photos of packaging it  arrived in with the shipping label visible.

Any damages must be reported within 7 days of your shipment being received for a credit, exchange or refund to be considered.

Package has not arrived-

If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons.
Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting customer service.
Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address.